Digital roadmap gets ideas flowing

Member News

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Samuel Heath & Sons Plc have been designing and manufacturing premium quality taps, showers and bathroom fittings, as well as architectural hardware and door closers at their factory in Birmingham for almost 200 years. Their luxury products are specified by leading architects and interior designers for prestigious residential and hospitality projects around the world.

The Challenge

Martin Harrison, Manufacturing Director at Samuel Heath, joined the business two years ago at a critical time in the company’s growth. The market was changing and the company was seeking to move towards a ‘make to order’ model with smaller batch volumes which aligns with customers’ individual needs, away from the more traditional ‘make to stock’ production model.

Many of their processes are manual and data is held in different databases and managed in different ways. Always looking for new ways of doing things, Martin and the management team at Samuel Heath saw the potential for new digital technologies to help them.

After meeting our team of experts at a Made in the Midlands networking event, Samuel Heath undertook a package of support via our Digital Innovation for Manufacturing (Di4M) programme.

Martin said: “We were unsure where to start with our digital transformation, but Liz and the team worked with us and brought in fresh ideas without being ‘preachy’. We discovered that we had the capability to deliver many of the improvements in house, but needed guidance as to how to plan the transformation. We are now all extremely excited to grow this new area of our business with the assistance of WMG.”

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